Day 67: You want ARR to grow?

You want ARR to grow?

Your CS/AM team better be more than a glorified helpdesk.

Customer Success/Account Management is your retention engine.

They’re the difference between a customer who renews and one who rage quits on G2.

When done right, they’re part onboarding guide, part therapist, part strategic advisor.

Stop under-resourcing CS.

Stop calling them “non-revenue generating.”
They are the post-sale product.

Tim Tietz Ph.D Mackenzie Acri Kelly Randall

#90DaysofSaaS #CustomerSuccessMatters #RetentionIsRevenue