Day 12: Product says, “We added this feature for flexibility.”

Product says, “We added this feature for flexibility.”
Sales says, “It can do everything!”
Clients say, “I’m confused.”
Support says, “Here we go again.”

Delivery says: “Let me explain…”

Implementation teams are more than project managers.
They’re product translators, expectation wranglers, and the first line of reality.

If you’re not looping them into your roadmap?
You’re building with your ears plugged.

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